The Melbourne help-tip widget that Dixa bought for about $15 million.

Elevio came to Stompstart from Melbourne in February 2014 with a line about timing: "Helping your users where and when they need it." Site owners added a snippet of code, and elevio, then written in lowercase, let visitors call up a tip at the moment they got stuck. The listing's example was a form field whose purpose was unclear: clicking it brought up an explanation. Admins wrote the tips in an interface with "no technical skills required," while elevio tracked user behaviour to show which pages were underperforming and which tips worked. The screenshot carried the headline "Reduce your support load while supporting your users." The Wayback Machine saved the page on 10 March 2014, and its card stayed on browse pages into April 2015.

Seven years later it had a buyer. On 17 February 2021, customer service software company Dixa announced that it had acquired Elevio in a deal of about US$15 million, which TechCrunch reported was paid in cash and Dixa shares. By then Elevio sold itself as a knowledge management platform, using machine learning to put the right support content in front of agents and customers. Dixa's release named co-founders Chris Duell and Matt Trimarchi, said Elevio had more than 500 customers and was backed by the Australian venture firms Blackbird and AirTree, and said both founders and the whole team in Melbourne, London and Toronto would join Dixa. TechCrunch said the two companies had worked together on several customers since 2019. The release gave 2015 as Elevio's founding year, although the listing had been on Stompstart since February 2014.

The product still runs at elev.io, branded "Elevio by Dixa," with an embeddable assistant, onboarding helpers and a hosted knowledge base. The site says it has helped resolve more than 500 million issues for more than 500 companies, and its footer reads "© 2026 Elevio Pty. Ltd." and "Made in Australia."