Elevio.

Listed 20 February 2014 · page saved 10 March 2014 · Public

“Contextual based support. Helping your users where and when they need it.”

By adding a snippet of code to your website, elevio allows site owners to display tips on their site that can be triggered by their users where and when they need help. For example, when filling out a form a user may not know quite what a particular field requires, clicking on the item will cause elevio to kick into action and display a tip related to that item to help the user out. The content shown in the tips is controlled by an easy to use admin interface, with no technical skills required to manage. In the background, elevio monitors user behaviour and provides insights for any given page so admins can see which pages are under performing, and which tips are working or not working based on user feedback.

Topics

Customer support

Model

SaaS

Location

Melbourne · Australia

In our words: The February 2014 listing described elevio as a code snippet that let site owners show tips users could trigger when they needed help, such as an explanation of a form field. Admins managed the tips without technical skills, and elevio tracked which pages and tips were working.